CONTACT INFO

If you need to get in touch for any reason, feel free to use the "Contact Us" link.

SHIPPING

All products ordered from PatchMonkeys are shipped via "Electronic Download". This means that shipping is essentially done over the web. This includes Patches and Updates for your open source software, tutorials, how-to guides, etc.

RETURNS AND CANCELLED

Because all products are sold via Electronic Download, returns are allowed under only a few circumstances. If you order a product from us, pay for it, but do not download or attempt to download the product then a full refund is available. If you did download the product then no refund will be available.

If you cancel your payment before downloading, or attempting to download the product then we will allow the cancellation. However, canceling payment after downloading is not allowed and will result in us disputing the cancellation.

DEFECTIVE ITEMS

If you have a problem with any item purchased through our store, feel free to let us know. We will be more than happy to work with you to ensure that you are getting what you paid for. If, after contacting us and working with us to install, use or otherwise benefit from the product, you still feel that the purchased item is defective or otherwise unusable in any way then let us know. If we agree with you and have exhausted all of our resources to make the situation right then the only thing left to do is to issue a refund.

Please not: refunds are only available after discussing and working with us to resolve the defect. Simply telling us that you are not satisfied is not enough.

QUESTIONS?

If you have any questions or concerns about our Shipping and Returns policies feel free to Contact Us and let us know. We will be happy to answer any questions. We want you to keep you as a customer.